Budget dumpster westlake9/25/2023 ![]() I don't even know who the number belongs and it definitely wasn't my dad on the other end of the call. The number Budget referenced ending in **** is not associated with my account in anyway which I told them from the beginning. ![]() For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Both dumpsters were used and the charges for the rentals remain valid. Our team verified the address of the second dumpster and the payment information at the time of the order. 75 tons, and a 20 yd dumpster was subsequently delivered. Therefore, the 10 yd dumpster was removed 6/23, with a final weight of. in our industry, multiple contractors, workers, and family members often work on projects together to coordinate logistics of a clean up. The card details were verified and the caller instructed the representative to use his son's card, which was the card on file. After the dumpster arrived on the property, we received a follow-up call from the **** phone number stating that the dumpster delivered to the address was not large enough and that he would like to order a larger dumpster. The next day, 6/22, an online order for a 10 yd dumpster was placed for this service address. On 6/21 we received a call from the phone ending in **** inquiring about pricing for dumpsters for this service address. We apologize that the customer is unhappy with the purchase of an additional dumpster. They did offer a half refund, but I shouldn't have to pay anything for a dumpster I never requested. Now Budget Dumpster is refusing to reimburse me for the full $529 they charged me, that I never authorized, they fraudulently charged my credit card without verifying any information on who was calling or even a cvc on the card or zip code. I listened to the phone call and have no idea who the person is and do not recognize the number the person called from. Budget Dumpster without verifying who they spoke to from the random phone number not on file with the account went ahead and approved the dumpster swap for an additional $529 and charged it to the credit card on file used to rent the original dumpster without verifying any credit card details. On 6/23 they got a call from a random phone number not associated with the account and an unverified person saying the dumpster wasn't big enough and they needed a swap for a 20 yard dumpster. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I ordered a 10 yard dumpster from Budget Dumpster and it was delivered for $449. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I ordered a 10 yard dumpster from Budget Dumpster and it was delivered for $449.
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